Digital Healthcare

Technical Standards for Digital Telecare in Scotland

A detailed webinar with NHS24 and Farrpoint explaining technical standards for telecare in Scotland.

This webinar was presented by Russell Scott, Service Development Manager at NHS24, and Richard Parkinson, Director of Farrpoint, who provided an update on technical standards recommendations including the use of SCAIP and Cenelec.

26 Alarm receiving centers work in Scotland. From CCTV monitoring to elderly care monitoring it works 24 hours, 365 days. In case of genuine alert the ACR team contact emergency services, that rush to help them. Annually about 4 million telecare alarms call ae received.

In Scottish Government defines someone who uses telecare as:

A person in receipt of a technology package which goes over and above a basic community alarm package and includes any other sensors or monitoring equipment e.g.

  • linked pill dispensers,
  • linked smoke detectors,
  • linked key safes,
  • bogus caller buttons and door entry systems,
  • property exit sensors,
  • extreme temperature, flood, fall, movement detectors.


The Health and social care plan of the Scottish govt is defined as “ Digital technology is key to transforming health and social care services so that care can become more person-centered”. 2017 about 70% of calls are received from the persons who are above 70.


At 1:06 the Richard Parkinson, Director of Farpoint joined and introduce the agenda i.e. he will describe the current technical standards for digital care and some recommendation. Then the Russell Scott, Service Development Manager at NHS24 will discuss the upcoming event in this field, and in the end, there will be a session of question and answers.

Difference between SCAIP ans TS 50134-9

At 3:20 a summary of dispersed alarms and group schemes are discussed. All the details about SCAIP and TS 50134-9 are discussed. Special focus is on the security and availability comparison of these systems.

The SCAIP standard enables connection and communication between Telecare units and alarm centers via IP networks. The protocol not only allows the signaling of alarms, but it also enables voice and video calls between the alarm center and the Telecare unit. In Swedish standard there in encryption of signaling, the voice may be transferred without any problem but the video may face problems. TS50134-9 has solved all the problems and now there are no technical issues found there.

SCAIP can work with a variety of digital alarms, that are manufactured by different companies but the
TS50134-9 has a working capability with limited suppliers. This issue will be solved when the demand for TS50134-9 increased. It can be upgraded by software for some devices but for some devices, it needs to be replaced.


At 12:57 a summary of the discussion is started where A dispersed alarm is a small portable alarm or a pendant worn by someone at the risk.

It Has three standards 1. SCAIP 2. TS50134-9 is the senate like standard. Different protocols are used by manufacturers. Recommendations should follow to avoid supplier lock-in, flexibility to change supplier, and operational process. In case of functionality loss how the supplier will accommodate.
Sen elect alarms are recommended for dispersed alarms.

A fixed broadband connection is required for SCAIP while it is recommended to use TS50134-9 if available. NowIP is used for group schemes. Soon, the devices that used digital protocols will be common in the market.

Developing technical standards

At 14:20 different Developing technical standards are discussed in detail.

European Standard Organization (ESOs) is an officially recognized body by the European Commission. The technical committee is a decision making body of CENLEC that prepare their publications. It defines protocols for fire alarm systems, CCTV, and social alarm systems.

At 16:16 different national committees are presented in detail. British Standard Institution( BSI) is considered as National Standard Body(NSB). It also serves as a member of the International standard organization (ISO) on the behalf of UK. It performs its function by the collaboration of industry representatives, research organizations, local and central govt, and users.

Technical standard making process

At 17:50 technical standard making process is briefly explained, i.e.

  • Drafting
  • Inquiry
  • National committees
  • Voting
  • Approval
  • Ratification and publication

These steps may take a time of 5 months, depends on the complexity and types of standards. The national committee also considers other stakeholders, such as customers and suppliers. This is the time when actual discussion and objections are made. It may go further for approval or backward for modification. These standards also required clarification for approval from the National Committee.

Social alarm standard

At 20:1O Richard dive into the details of Social Alarm Systems. BSE considers 9 main parts. i.e. System requirement, trigger devices, Local unit and controller, warning, Interconnection and communication, power supply, application guide lince, IP communication protocols for social alarms.

Question and Answer Session

At 24:00 question and answer session started.

In 2017 128750 peoples received telecare services by Scottish govt social care services. These services are provided by all 32 Health & Social Care Partners. These services support independent living through care at a distance. It also relies upon remote connectivity using analog technology.

A standardized protocol will mean that once housing suppliers upgrade, the potential ability issue between the manufacturer of their Telecare instrumentation and also their observation supplier are going to be greatly reduced. Housing providers will have so much larger management chooseion} and can be able to select the simplest monitoring provider and the best equipment for his or her residents.

This could be a key thought for housing and care providers, significantly because the telecommunications infrastructure shifts from analog to digital as highlighted in my previous post.

A new actual currently information scienceing|IP|science|scientific discipline} protocol is de facto a necessary a part of easing this process and creating it a reality.

Whilst we are staring at a standardized protocol, there’s conjointly work current to update the rules around telecare instrumentation to confirm a big target digital systems. Our good Living Solutions are compliant, wherever applicable, with EN50134, an authorized commonplace involved with the security designed into the event of telecare alarms.

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